Live Online Classroom Set Up & Orientation
Installation Instructions
Getting your computer ready and familiarizing yourself with Manhattan GMAT's Live Online Classroom is easy. Just follow these three steps:
1. Install Java Web Start
Click here to be taken to a support page within Elluminate and test your system's configuration. If you see the 'green check mark', then you already have Java installed on your system.
If you do not see the 'green check mark', or your current version of Java is 1.4 and lower, then navigate to http://elluminate.com/support/manual_installer.jsp to download and install Java for your operating system.
Note: Elluminate requires version 1.4 or higher to operate properly.
2. Install Elluminate Live
To install Elluminate Live!, click on the following link, Elluminate Installer.
If you already have Elluminate Live! installed on your machine, you will immediately be taken into the configuration room where you can configure your audio settings.
If you do not have Elluminate installed, then you will be prompted for the installation first.
3. Get Acquainted with ManhattanGMAT's Classroom
Click here to watch an introductory video. Afterwards, you can go back to the configuration room from step 2 and explore all the features.
Common Errors
1. Invalid Argument Error
Your Internet browser's cache is too full for Elluminate's client to download its resource files. You must clear your browser's cache first.
Internet Explorer - Click 'Tools' --> 'Internet Options' --> 'Delete Files'
Netscape and Mozilla Browsers - Click 'Edit' --> 'Preferences' --> 'Advanced Options' --> 'Cache' --> 'Clear Cache'
2. Corrupted JAR File, Unable to Load Resource, Connection Failed, Direct Call to "server name" Failed. Server is not a JINX Server
One or all of the resource files that the Elluminate client uses are either missing or corrupted. You will need to clear the Java Web Start cache to initiate a new download of JAR files. Double click Java in Windows's Control Panel. Click 'Delete files'.
NOTE: If you received a 'Connection Failed' message, then first ensure that your internet connection is active by opening up an internet browser and visiting any random site, such as Elluminates main page
FURTHER NOTE: The download of JAR files may have been corrupted or blocked due to passing through a Proxy or Firewall. If you are at a work site or on a campus location, please contact your Network's Administrator for assistance in this matter. If you are at home or a residential location, then contact techsupport at techsupport@manhattangmat.com
3. I am automatically returned to the sign in page when logging into Elluminate
Your browser is not accepting cookies from Elluminate. You must enable cookies to be accepted in order for Elluminate to authenticate you correctly.
Internet Explorer - Click 'Tools' --> 'Internet Options' --> 'Privacy' set the level to anything below "Block all Cookies"
Netscape - 'Edit' --> Click 'Preferences' --> 'Privacy & Security' --> 'Cookies' select anything but "Block Cookies"
Mozilla Firefox - Click 'Tools' --> 'Options' --> 'Privacy' --> 'Cookies' select "Allow all Sites to Set Cookies"
Safari - 'Menu' --> Click 'Preferences' --> 'Security' select any option for cookies but "Never"
4. I keep getting disconnected from the session
Elluminate may be sending information to your computer faster than it can handle. Some causes of this are Brief Internet Outage, Wireless Connection (unstable connection), Network slow down or congestion (could be on either your own or your ISP's network)
Lower your connection speed in the Elluminate client.
Session --> Connection Speed (select one lower than "Cable/DSL")
Set Up Requirements
For a Windows PC• Pentium II 266 MHz processor or faster
• 64 megabytes of RAM for Win 95/98/ME; 128 megabytes for Win NT/2000/XP
• Windows 95/98/ME/NT/2000/XP
• 20 megabytes of available disk space on your hard drive
• 28.8 kbps or higher Internet connection
For a MAC:
• Mac OS 9.0, 9.1, 9.2, Mac OS X 10.1 or later
• G3 233 MHz or better.
• 64 megabytes for OS 9, and 128 megabytes for OS X and above
• 20 megabytes of available disk space on your hard drive
• Stuffit Expander
• 28.8 kbps or higher Internet connection
You also need
1. To be connected to the Internet. No additional phone line is needed.
2. Computer speakers: the LIVE audio portion of the workshop can only be heard through the speakers on your computer. Make sure the computer that you will be using has working speakers. If you are registered for a nine-session prep course or private instruction package, Manhattan GMAT has sent you a headset with your welcome kit and materials. This device has two jacks - one for the mic and one for the headphone; these jacks should be plugged into the appropriate ports on your computer.
*If you have trouble during any of the steps, email techsupport@manhattangmat.com with a clear overview of any errors. Include a phone number where you can be reached in your email. You will receive a follow-up call from a Manhattan GMAT staff member who will assist you in solving your problem.
**Remember to review the FAQ section that may solve any errors that you may encounter! If you have an installation problem and cannot solve your installation problem at the Elluminate support webpage, email techsupport@manhattangmat.com with an EXACT word-for-word replica of the error that you receive. Include a phone number where you can be reached in your email. You will receive a follow-up call from a Manhattan GMAT staff member who will assist you in solving your problem.
