Manhattan GMAT Student Services FAQ's

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General FAQ's
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Student Services FAQ's

  1. How do I sign up for a class?
  2. When I sign up for a class do I have to pay shipping costs for my books?
  3. How much is the 9-session course?
  4. What is the difference between the in-person and virtual course?
  5. When do I get my books?
  6. What is the homework before the first session?
  7. When does registration close?
  8. How many people are in a class?
  9. What happens if I miss a class?
  10. What is your refund/course change policy?
  11. May I retake the course?
  12. What is the main difference between ManhattanGMAT and Kaplan or Princeton Review?
  13. What are the differences between ManhattanGMAT and Veritas?

Student Services FAQ's

  1. How do I sign up for a class?
    2. We offer you two easy ways to register for any course or event. While you’re here at our website, you can simply roll your mouse over the “Our Programs” menu on any page, and a drop down menu will appear.  Click on “9-session classes” and a schedule of classes open for registration will pop up.  (Make sure that you are in the right location so that in-person classes show up on the list). Then just click on the class you are interested in, and at the bottom of the description page, click “sign me up!”  This will have you either create a new profile or sign in as an existing member and enter your payment information.  At the end of the process you will receive a confirmation email. The second way is to sign up over the phone. A member of the Student Services team is ready to help you choose your class and register at virtually any time of the day, seven days a week. Just give us a call: 800-576-4628.

  2. When I sign up for a class do I have to pay shipping costs for my books?
    3. No, the complete Manhattan GMAT curriculum is included in the class tuition.  This will include all eleven books, a test simulation booklet, and a headset for virtual classes.  If you would like to ship to a different address than that which is entered in your student profile, be sure to send us an email or call us right after you place the order to confirm the change.  

  3. How much is the 9-session course?
    4. The 9-session virtual course costs $990, regardless of your location; however, prices vary from location to location for in-person classes. Please click here to select your city and learn more.
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  4. What is the difference between the in-person and virtual course?
    5. No content or structural differences exist between the in-person and virtual classes. They both use the same curriculum and lessons, and they both meet for three hours, once per week for nine weeks. However, a few subtle differences may help you decide between the two:
         - Virtual classes are taught by two instructors
         - Each session of a virtual course is recorded (all students have access to a complete set of pre-recorded class sessions; virtual students can also review class recordings from their own course).

    If you'd like to learn more about the virtual course, please click here.

  5. When can I expect to receive my books?
    6. If you enroll in an in-person course, you will get your books when you arrive for the first session (except for Menlo Park and Washington DC course - in which case they are shipped). For all other students, we will send your materials the day you place the order as long as it is before 5:00pm (EST).   Depending on your location, you will receive your books in 2-5 days after your order is placed.  If you sign up late, your class starts the next day, or have already begun, we will overnight your books free of charge. 

  6. What is the homework before the first session?
    7. In your confirmation email, you will receive directions on how to take a full-length Computer Adaptive GMAT from any computer with internet access (yes, this is your first assignment, although it's perfectly fine to wait until after the first session to complete it).  There is no book homework for the first class.
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  7. When does registration close?
    8. As long as the class is on our website registration is open! You can sign up at any time before the class starts, and if there is still room in the class we will leave the sign up open for one more week.  Our classes tend to fill up quickly, so if you do have your eye on a class that fits your schedule then it would be best to put your $300 deposit down.

  8. How many people are in a class?
    9. We make an effort to keep the classes small so that students get plenty of personal attention.  The capacity does vary by location; however, there can be any where from16-25 students in one class. The capacity for all virtual classes is 25 (with two instructors). 

  9. What happens if I miss a class?
    10. The best and probably most convenient option is to watch the virtual recording of the classes through the Student Center on our website, just sign in to the “Class Recording” option.  You can watch any of the nine classes as many times as you would like.  Another option, if there is room in the class, is sitting in on another class; each student is allowed three passes to do so.
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  10. What is your refund/course change policy?
    11. Refunds: all payments made to Manhattan GMAT are nonrefundable. Due to the proprietary nature of our materials, our limited class size, the scheduling/booking costs of our instructors, and our own administrative costs, we are not able to provide refunds to students for any reason. This applies both to deposits and any other payments for all courses, private tutoring, workshops, product sales, and all other purchases. Please note that refunds are not issued for missed class sessions, course withdrawals, or unused private tutoring hours.

    Course changes: you may switch from your current course into any other Manhattan GMAT course that has an available seat by paying a $300 change fee. Due to course caps, it cannot be confirmed that a course has this availability until session #2 of that course. Note that your change request must be made before your course starts or while your original course is in progress. 

  11. May I retake the course?
    12. If you have taken a class with us before and didn’t end up taking your official GMAT, are worried that if you miss too many sessions you will fall behind, or if you just want to start over, you can re-take the class for a reduced rate.  The policy for in-person classes is that you can pay $800 before the class begins to ensure your spot or pay $300 after the class has started as long as there is space in the class.  For re-taking a virtual class you can pay $600 ahead of time or $300 after the first session if there are still spots available. 
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  12. What is the main difference between ManhattanGMAT and Kaplan or Princeton Review?
    13. The primary difference is the caliber of instruction; our Instructors are paid $100 per hours to start, as compared to $25 - $30 per hour.  As a result, we are able to maintain much higher standards for our Instructors.  For example, the score requirement to be an Instructor at MGMAT is the 99th percentile, currently a 760 or higher out of 800 (compared to a 680 or 90th percentile).  In addition, Instructors must be outstanding teachers to be hired; historically 1 out of 5 candidates (all of whom have a 99th percentile score) receives an offer from us, based upon their teaching audition and our estimation of their teaching ability.  New Instructors then receive 100 hours + of training before being given their own class or private students.  To meet our Instructors, take a look at their bios here.

    Because of the abilities of our Instructors and the training they receive, we are able to provide a more ambitious curriculum that focuses on the actual academic content of the GMAT to help students get higher scores.  But it all begins with the value we place on our teachers.

  13. What are the differences between ManhattanGMAT and Veritas?
    14. Though Veritas maintains a similar score threshold for its Instructors, Veritas pays approximately $50 - $60 to start (depending upon whether one is teaching or tutoring). While it is obviously more than most other companies, it is still roughly half of what ManhattanGMAT pays its Instructors.  As a result, talented Instructors tend to seek employment with us in the markets that we serve.

    There are many other differences between the two companies; for a more exhaustive discussion, feel free to visit our blog posting on the subject.
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