Manhattan GMAT Shipping FAQs

When will my order ship?

• Orders placed by 2:30 PM EST, Monday through Friday, will be processed the same day.
• Orders placed after 2:30 PM EST or on weekends and holidays, will be processed on the next business day.
• Shipping is calculated based on business days only; we do not ship on Saturdays, Sundays, and holidays.

When will I receive my order?

Once we process an order, estimated arrival times are as follows:

• Domestic (including Alaska and Hawaii)
  • Ground: Typically 1—4 days
  • Expedited options (Next Day, Second Day, and Three Day): As noted
• Canada
  • Ground: 4-5 days
  • Economy: 3 days
  • Priority:  1 day
• International Orders (including Puerto Rico)
  • Economy: within 5 business days
  • Priority: within 3 business days
    (Remote locations may require more time)

What courier service do you use?

• Packages are shipped via UPS or FedEx depending on your location and which shipping option you choose.
• Packages to P.O. Boxes and APO/FPO addresses are shipped via USPS. Note that shipments to P.O. Boxes may result in a delay in processing.

When will I receive tracking information?

• You will receive an email with tracking information one business day after your order is shipped.  You may check the status of your order at any time by logging into your account and viewing your Account History. We cannot guarantee order changes once an order is set to “Processing”.

Can I change my address after an order is placed?

• Once an order is processed, we will try our best to make address changes, however, this is dependent on the courier used and extra fees may apply. If you would like to request a change to your order, contact shipping@manhattangmat.com.

How much does it cost to ship?

• Shipping costs depend on the weight of the package and the location it is going to. Our Rate Calculator is available here.

Do I have to sign for the package when it is delivered?

• Signatures are not required to deliver packages to residential domestic addresses. Under certain circumstances, the courier will not deliver if they deem the area is unsafe. International shipments and deliveries to business addresses do require a signature.

Should I use my work or home address?

• Choosing a work or business address can prevent shipping delays as orders are generally delivered during business hours (Monday-Friday, 9—5pm). If you plan to transport your books from your place of business, note that a complete set of our materials weighs close to 25 pounds.
• Phone numbers are required for every order.

I am located overseas; do I have to pay shipping duties and taxes?

• Your order may be subject to shipping duties and taxes depending on the receiving country’s regulations. The customer is responsible for these fees.

Which countries do you ship to?

• Manhattan GMAT ships to any country serviced by FedEx, which delivers packages to 210 countries.

How much does shipping cost overseas?

• There are two international shipping options available:
  • International Economy: 5 Business Days
  • International Priority: 3 Business Days

The prices associated with these shipping options vary depending on your country and the items in your order. For estimated shipping costs to your location, use our Rate Calculator.

My tracking information says that delivery was attempted unsuccessfully;  what should I do?

• We will notify you when the package is on its way, and the courier will make three attempts to deliver it to you. If you miss the delivery, you may contact us to arrange for the package to be re-delivered, but you will incur additional shipping charges.

For additional questions, email shipping@manhattangmat.com or call 212-721-7400 or 800-576-4628.